Service, spare parts and AMC request
Already own a Bachan machine? Tell us what you need. Our service engineers are based at our plant in Kurali, Mohali, hours away for most of North India.
How service works
- Send the request
Use this form, WhatsApp or a call. - We call you
A service engineer calls to understand the problem. - Remote help first
Many problems are fixed by phone or video call. - Site visit
If needed, an engineer visits with the right parts.
- Service phone+91 97809 62000
- WhatsApp photos or videoSend on WhatsApp. A short video of the problem or the alarm screen helps us fix it faster.
- WarrantyOne year on the complete machine, excluding wear parts such as optical lenses and cutting nozzles.
- Spare partsNozzles, lenses, protective windows, ceramic rings, cutting heads, Hiwin guides and YYC rack and pinion. See laser heads and parts.
Request service
Keep your laser cutting well
Most cutting problems on a fiber laser come from a few everyday items. Checking them daily saves a service visit:
- Protective window (lens): check for spatter or burn marks every shift, and replace it if it is dirty. A dirty window weakens the beam and can damage the cutting head.
- Nozzle: look for a round, clean opening. A damaged nozzle gives a rough or uneven edge.
- Gas: use clean, dry gas at the right pressure. Moisture or oil in compressed air spoils cut quality.
- Chiller: keep the water level and temperature in range, and use the recommended water.
- Bed and slats: clear slag regularly so sheets lie flat.
Not sure? Send a photo of the cut edge on WhatsApp and our engineers will tell you what to change.